--- title: Troubleshoot Flyweel Cards description: Resolve common card setup, loading, activity, access, and application problems, and learn how sensitive card details are handled. url: "https://www.flyweel.co/docs/cards/troubleshooting-and-security" type: static generatedAt: "2026-09-08T07:20:56.856Z" --- ![Documentation hero background](https://astro-flyweel-docs.vercel.app/vision-hero.webp) # Cards Troubleshooting and Security Most Cards problems can be resolved by refreshing the account, retrying the hosted form, checking your connection, or confirming that you have owner or admin access. Your full card number, CVV, and PIN remain in CapitalOS-hosted forms and are not stored by Flyweel. ## Common problems[Link to this section](#common-problems) | What you see | What to do | | --- | --- | | **Flyweel Capital is temporarily unavailable. We could not reach the card service.** | Wait a few minutes, then select **Try again**. Your account status, cards, and activity still show from the last sync. | | **Card management is paused while we sort this out** | Flyweel has paused card management. This pause does not itself stop an active card. Check back shortly, or contact support if you are unsure. | | **This section could not be loaded** | Select **Try again**. If it fails again, refresh the page and check your connection. | | **This isn’t available until your account is approved** | Wait for the decision. Flyweel emails you when the account is approved. | | **We couldn’t reach the card service. Check your connection** | Your browser is offline. Reconnect and try again. | | **Couldn’t refresh, showing the last data we loaded** | The displayed information may not be current. Wait briefly, then select **Refresh** again. | | **Card issuing unavailable** | Select **Retry**. Contact support if no account information loads. | | **Account not provisioned yet** | Select **Retry**. Contact support if it does not clear after a few minutes. | | **Transactions could not be loaded** | Refresh the page. Contact support if Activity remains unavailable. | | **Your role does not have access to Capital** | Cards are for workspace owners and admins. Ask your workspace owner for help. | | **Reach out to your workspace owner to request early access to Capital** | Your role can view Cards but not apply. Ask your workspace owner to start the application. | | **Transaction declined** | Open the transaction to see the reason. See [Card Activity and Disputes](/docs/cards/activity-and-disputes). | ## If your application is stuck[Link to this section](#if-your-application-is-stuck) - **We are reviewing your application:** most applications are decided the same day, and typically within two business days. Flyweel emails you with the answer. - **We require some more details:** check your email for what is missing, then select **Resume application** in Cards. - **We could not approve your application:** the decision comes from the card issuer and Flyweel cannot overturn it. Your circumstances can change, and you are welcome to apply again later. ## If the card partner is unavailable[Link to this section](#if-the-card-partner-is-unavailable) A hosted form may fail while the rest of Cards continues to display previously loaded information. Retry the form after a few minutes. Do not repeat an issue, cancellation, or dispute action if you are unsure whether the first submission completed. Refresh the card or transaction status first. ## If activity looks out of date[Link to this section](#if-activity-looks-out-of-date) 1. Select **Refresh**. 1. Check whether Flyweel says it is showing previously loaded information. 1. Wait briefly and refresh again. 1. Contact support if the card-partner action still does not appear. ## How card details are handled[Link to this section](#how-card-details-are-handled) Full card numbers, CVVs, and PINs stay in CapitalOS-hosted forms. Flyweel displays and stores the information required to operate the Cards workspace, including: - Card identifiers. - Status. - Last four digits. - Cardholder display name. - Card budget settings. - Transaction activity. ## Contact support[Link to this section](#contact-support) Email [team@flyweel.co](mailto:team@flyweel.co) or use in-app support. Include: - The action you were completing. - The message shown on screen. - The affected card’s last four digits, if relevant. - The approximate time the problem occurred. Do not send a full card number, CVV, PIN, password, or one-time code. ## Frequently asked questions ### Are my cards stopped when card management is unavailable? A temporary Flyweel management outage does not itself stop an active card. Check your latest card-partner status or contact support if you are unsure. ### Should I retry a dispute or cancellation? Refresh first to confirm whether the action completed. Repeating a completed action could create confusion. ### What card information should I send to support? Send only the last four digits and the visible error message. Never send a full card number, CVV, PIN, password, or one-time code. ## Card disclosure 1 1 Flyweel partners with CapitalOS for Flyweel Capital Card. Cards are issued by First Internet Bank of Indiana, pursuant to a license from Visa Inc. --- **Need help?** Email [team@flyweel.co](mailto:team@flyweel.co). ### Ready to get started? Start optimizing your ad spend today with Flyweel. [Start Free](https://signup.flyweel.co)