--- title: Flyweel ChatGPT App Troubleshooting description: "Fixes for the Flyweel app in ChatGPT: app missing from the tool menu, authentication errors, no accounts found, stuck or skipped syncs, and empty results." url: "https://www.flyweel.co/docs/chatgpt-app/troubleshooting" type: static generatedAt: "2026-10-07T04:41:33.401Z" --- ![Documentation hero background](https://astro-flyweel-docs.vercel.app/vision-hero.webp) # Flyweel ChatGPT App Troubleshooting Most Flyweel-in-ChatGPT problems come down to four things: the app is inactive, the OAuth authorisation expired, no ad accounts are selected, or the data has not been synced yet. Each fix below takes under a minute. --- ## Flyweel does not appear in the tool menu[Link to this section](#flyweel-does-not-appear-in-the-tool-menu) The app is saved but inactive. **Fix:** Go to **Settings → Apps & Connectors** and toggle Flyweel off and back on. If Flyweel is not listed at all, add it again from the [app directory](https://chatgpt.com/plugins/plugin_asdk_app_69707479f54081919cceb84b1088baf4). ## The app cannot be added at all[Link to this section](#the-app-cannot-be-added-at-all) ChatGPT apps require a paid plan. **Fix:** Upgrade to Plus, Pro, Business, Enterprise, or Edu. On Business, Enterprise, and Edu workspaces an admin may need to allow the app first. ## ”Authentication error” or a 401[Link to this section](#authentication-error-or-a-401) Your OAuth authorisation expired or was revoked. **Fix:** In **Settings → Apps & Connectors**, remove the Flyweel app, add it again from the directory, then sign in and approve access. There is no token to edit by hand. ## ”No accounts found”[Link to this section](#no-accounts-found) You have connected an ad platform but not selected any accounts to sync, or no platform is connected yet. **Fix:** Ask `Which ad accounts do I have available in Flyweel?`, then `Select the account for syncing`. If nothing is connected, ask `Connect my Google Ads account` and follow the link. You can also do both at [app.flyweel.co](https://app.flyweel.co) under **Settings → Connections**. ## Results are empty for a date range[Link to this section](#results-are-empty-for-a-date-range) That period has not been synced. **Fix:** Ask `Start a sync`, wait for it to finish, then re-ask your question. Check progress with `How's my sync going?`. ## The sync did not run[Link to this section](#the-sync-did-not-run) Two guards can skip a sync, and both are working as intended. **Fix:** If Flyweel reports the data is already fresh, no pull is needed. Ask your question directly. If you have started a sync for that platform in the last five minutes, wait for the rate limit window to pass and ask for sync status instead of starting another. Flyweel refuses a duplicate sync while one is already running for the same platform. That is deliberate. Asking twice does not make it faster. ## Numbers do not match the ad platform UI[Link to this section](#numbers-do-not-match-the-ad-platform-ui) Flyweel reports on the accounts you selected, over the date range you asked for, in the account’s currency, using its unified model across platforms. **Fix:** Check three things: which accounts are selected, the exact date range, and whether attribution windows differ from the platform’s default view. Ask `Which accounts are selected for syncing?` to confirm the first. ## ChatGPT tried to change a campaign[Link to this section](#chatgpt-tried-to-change-a-campaign) It cannot. **Fix:** Nothing to fix. The connection is read-only against every ad platform. Make campaign changes in [Flyweel](https://app.flyweel.co) or in the ad platform directly. ## ChatGPT says it cannot issue a card[Link to this section](#chatgpt-says-it-cannot-issue-a-card) Issuing a card is not available in the ChatGPT app yet. Reading cards, freezing, unfreezing and card budgets are. **Fix:** Issue the card in [Flyweel](https://app.flyweel.co), or from another client connected to the [Flyweel MCP](/docs/mcp/setup). --- ## Still stuck?[Link to this section](#still-stuck) - [Set-up guide](/docs/chatgpt-app/setup) - [What you can ask](/docs/chatgpt-app/what-you-can-ask) - [Manual MCP connector for ChatGPT](/docs/mcp/chatgpt) - Email [support@flyweel.co](mailto:support@flyweel.co) ### Ready to get started? Start optimizing your ad spend today with Flyweel. [Start Free](https://signup.flyweel.co/?variant=control)