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Privacy Policy

Effective Date: 5 May 2025
Company Name: FLYWEEL.CO PTY LTD
ABN: 59 685 487 754
Website: www.flyweel.co

1. Introduction

FLYWHEEL.CO PTY LTD ("Flyweel", "we", "us", or "our") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and manage your personal information when you access or use our website, applications, or related services.

2. Information We Collect

We may collect and process the following types of personal information:

  • Information You Provide: Name, email address, business contact details, and payment information provided when registering or using our services.
  • Usage Data: Data generated through your use of our services, including IP address, device information, browser type, and log data.
  • Google User Data: If you choose to authenticate using Google, we may access your email address and basic profile information (name and profile picture). This data is used strictly to provide and enhance our core application functionality.

3. How We Collect Personal Information

We collect personal information directly from you when you:

  • Register an account or interact with our services.
  • Communicate with us by email or other channels.
  • Use our website, applications, or integrated third-party services (such as Google authentication).

We may also use cookies and similar technologies to collect data automatically about your interaction with our services.

4. Purpose of Collection and Use of Information

We collect and use your personal information for the following purposes:

  • To provide and improve our services.
  • To personalise user experiences and optimise platform functionality.
  • To communicate updates, service notices, or respond to enquiries.
  • To comply with our legal and regulatory obligations.

We do not use Google user data for:

  • Personalised or interest-based advertising.
  • Selling to third parties, including data brokers.
  • Creating user profiles outside of our direct service offerings.

5. Disclosure of Personal Information

We do not sell your personal information. We may disclose your personal information in the following limited circumstances:

  • To trusted service providers (e.g. cloud hosting, analytics, payment processors) who assist in delivering our services, under binding confidentiality agreements.
  • To legal or regulatory authorities, where required by law or to comply with legal processes.
  • To related entities or affiliates, strictly for the purposes outlined in this policy and subject to the same privacy obligations.

Google user data will not be shared with third parties except as necessary to deliver and maintain core app functionality.

6. Cross-Border Disclosure

We may transfer your personal information to service providers located outside Australia. Where we do, we will take reasonable steps to ensure that those providers comply with the APPs or are subject to laws substantially similar to those in Australia.

7. Data Security

We implement industry-standard security practices to safeguard your personal information, including:

  • Encryption of data in transit and at rest.
  • Regular security assessments and updates.
  • Access controls and authentication measures.
  • Secure data storage and backup procedures.

8. Your Rights and Choices

You have the right to:

  • Access and correct your personal information.
  • Request deletion of your personal information (subject to legal obligations).
  • Opt-out of marketing communications.
  • Lodge a complaint with the Office of the Australian Information Commissioner.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyse usage patterns, and improve our services. You can control cookie settings through your browser preferences.

10. Third-Party Services

Our services may integrate with third-party services (e.g., Google authentication, analytics tools). These services have their own privacy policies, and we encourage you to review them.

11. AI Integrations and Third-Party AI Services

Flyweel can be connected to third-party AI assistants, including OpenAI's ChatGPT (via the Flyweel ChatGPT App) and other AI platforms that support the Model Context Protocol (MCP). These connections are initiated and controlled entirely by you.

When you connect Flyweel to an AI assistant and make requests through it, you are choosing to share your data with that AI service. Flyweel responds to your requests by providing the data you asked for; it is then processed by the AI service you chose to use.

Data You May Share Through AI Integrations

When you query Flyweel through a third-party AI assistant, the following categories of your data may be included in responses to your requests:

  • Ad account information: Account names, account identifiers, and connection status for your connected Google Ads and Meta Ads accounts.
  • Campaign data: Campaign names, statuses, and performance metrics including spend, impressions, clicks, conversions, cost-per-click, click-through rate, and other advertising metrics.
  • Sync status: Information about when your advertising data was last refreshed.
  • OAuth authorization URLs: When connecting ad platforms, temporary authorization links are generated to facilitate the connection process.

Data Not Included in AI Responses

The following data is never included in responses to third-party AI services:

  • Your Flyweel account password or authentication credentials.
  • OAuth access tokens or refresh tokens for connected ad platforms.
  • Payment or billing information.
  • Data belonging to other Flyweel users.

Third-Party AI Service Privacy Practices

Flyweel does not control how third-party AI services process, store, or use your data once you have shared it through their platforms. Each service is governed by its own privacy policy and terms of use. We recommend reviewing the privacy practices of any AI service you connect to Flyweel:

Your Control

  • You decide whether to connect Flyweel to any AI service.
  • You choose which ad platforms to connect and which accounts to make available.
  • Data is only shared when you actively make a request through your AI assistant. Flyweel does not proactively send your data to any AI service.
  • You can disconnect Flyweel from any AI service at any time through that service's settings.
  • You can revoke access to your ad platform data at any time through Flyweel's app settings.

12. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Effective Date" above.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: team@flyweel.co
Address: FLYWEEL.CO PTY LTD, Queensland, Australia