Privacy Policy

Effective Date: 5 May 2025
Company Name: FLYWEEL.CO PTY LTD
ABN: 59 685 487 754
Website: www.flyweel.co

1. Introduction

FLYWHEEL.CO PTY LTD ("Flyweel", "we", "us", or "our") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and manage your personal information when you access or use our website, applications, or related services.

2. Information We Collect

We may collect and process the following types of personal information:

Information You Provide: Name, email address, business contact details, and payment information provided when registering or using our services.
Usage Data: Data generated through your use of our services, including IP address, device information, browser type, and log data.
Google User Data: If you choose to authenticate using Google, we may access your email address and basic profile information (name and profile picture). This data is used strictly to provide and enhance our core application functionality.

3. How We Collect Personal Information

We collect personal information directly from you when you:

Register an account or interact with our services.
Communicate with us by email or other channels.
Use our website, applications, or integrated third-party services (such as Google authentication).

We may also use cookies and similar technologies to collect data automatically about your interaction with our services.

4. Purpose of Collection and Use of Information

We collect and use your personal information for the following purposes:

To provide and improve our services.
To personalise user experiences and optimise platform functionality.
To communicate updates, service notices, or respond to enquiries.
To comply with our legal and regulatory obligations.

We do not use Google user data for:

Personalised or interest-based advertising.
Selling to third parties, including data brokers.
Creating user profiles outside of our direct service offerings.

5. Disclosure of Personal Information

We do not sell your personal information. We may disclose your personal information in the following limited circumstances:

To trusted service providers (e.g. cloud hosting, analytics, payment processors) who assist in delivering our services, under binding confidentiality agreements.
To legal or regulatory authorities, where required by law or to comply with legal processes.
To related entities or affiliates, strictly for the purposes outlined in this policy and subject to the same privacy obligations.

Google user data will not be shared with third parties except as necessary to deliver and maintain core app functionality.

6. Cross-Border Disclosure

We may transfer your personal information to service providers located outside Australia. Where we do, we will take reasonable steps to ensure that those providers comply with the APPs or are subject to laws substantially similar to those in Australia.

7. Data Security

We implement industry-standard security practices to safeguard your personal information, including:

Encryption of data in transit and at rest.
Role-based access controls and secure authentication.
Monitoring and logging of system access and activity.

8. Data Retention and Deletion

We retain personal information only for as long as required to fulfil the purposes for which it was collected or to comply with legal obligations.

You may request that we delete your personal information by contacting us at team@flyweel.co, subject to applicable retention requirements.

9. Access and Correction

You have the right to request access to the personal information we hold about you, and to request its correction if you believe it is inaccurate, out-of-date, incomplete, irrelevant, or misleading.

To make a request, contact us at team@flyweel.co. We will respond within a reasonable timeframe.

10. Complaints

If you believe that we have breached the APPs or mishandled your personal information, you can lodge a complaint with us via email at team@flyweel.co.

We take privacy complaints seriously and will respond promptly. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated via our website or directly to registered users.

Continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Information

For all privacy-related enquiries, please contact:

Privacy Officer – FLYWEEL.CO PTY LTD
Email: team@flyweel.co
Address: Level 2, 315 Brunswick Street, Fortitude Valley QLD 4000, Australia