The Activity tab shows recent card transactions. If you do not recognize an eligible transaction, open its menu and submit a dispute through the card partner. Flyweel then displays the status reported by the partner.
Review card activityLink to this section
Open Cards, then select Activity.
Each row shows the date, card, merchant, amount, status, dispute status, and the date a dispute was filed. Sort by any column, or use the search box to find a merchant or card.
Activity shows your most recent 100 transactions. For older activity, open Statements.
Transaction detailsLink to this section
Select a row to open its details. The panel shows the transaction type, when it was authorized and settled, the card and cardholder, the merchant’s category and location, any decline reason or memo, and the dispute status. Use Previous transaction and Next transaction to step through the list.
Refresh recent activityLink to this section
Flyweel updates card activity automatically. Select Refresh when:
- A recent payment is missing.
- A status looks out of date.
- Flyweel says it is showing previously loaded activity.
If the refresh fails, the existing rows may not reflect the latest card-partner activity.
Submit a disputeLink to this section
- Open Activity.
- Find the transaction.
- Open the row’s menu and select Dispute transaction. The same button appears at the foot of the transaction details.
- Complete the CapitalOS-hosted dispute form.
- Review the details carefully and submit.
- Check the dispute status in Flyweel.
Not every transaction can be disputed from Flyweel. If the dispute option is unavailable, contact support.
After you submitLink to this section
A submitted dispute cannot be cancelled or amended from Flyweel.
The card partner reviews the claim and reports its status. Flyweel displays that status but cannot decide the outcome or change the submitted details.
A new dispute status may take time to appear. Refresh the page later if it is not visible immediately.
Transaction declinesLink to this section
A declined row shows its reason. Open the transaction for the full detail.
| Reason | What to do |
|---|---|
| Account limit reached | Your account’s monthly limit is used up. Wait for the next statement, or contact support. |
| Card limit reached | This card’s budget is used up. Raise or clear the budget in the card’s details. |
| Blocked by spending controls | The merchant is outside the Advertising & Marketing rule. Contact support if this was an advertising payment. |
| Card can’t be used | The card can no longer make payments. Issue a new card, or contact support. |
| Card no longer active | The card was cancelled. Issue a new card. |
| Card is frozen | The card was frozen when a teammate was removed. Contact support to unfreeze it. |
| Account locked | The card account is locked. Contact support to unlock it. |
| Card details didn’t match | Check the number, expiry date, and security code entered at the merchant. |
| Flagged as fraud | Contact support if this was you. |
A $0 card check that is declined appears as Card check declined with the same reasons.
Frequently asked questions
Can Flyweel reverse a transaction?
No. Flyweel displays the activity reported by the card partner. Use the dispute process for an eligible unrecognized transaction.
Can I edit a dispute after submitting it?
No. Flyweel cannot amend or cancel a submitted dispute.
Why is my dispute status missing?
The updated status may not appear immediately. Refresh later. Contact support if it remains missing.
Why was my transaction declined?
Open the transaction to see the decline reason. Check the card's budget, status, and your account limit. Contact support if those do not explain the decline.
Card disclosure 1
1 Flyweel partners with CapitalOS for Flyweel Capital Card. Cards are issued by First Internet Bank of Indiana, pursuant to a license from Visa Inc.
Need help? Email team@flyweel.co.
